Lava
Last update August 31, 2022
| What's New? | Learn More |
|---|---|
| On the web interface, you can delete templates, export templates in bulk, and upload samples for media files, placeholders, and call-to-action buttons |
|
| People | Website Visitor Insights Dashboard in People |
| Mobile Identity | Process Multiple Supported Countries in Single SIM Swap Request |
| Apps & Integrations | This release includes improvements to the ServiceNow messaging app. |
| Conversations | We are bringing license management improvements. Live Chat support for the Arabic language now available. Plus, an identity field has been added to the Conversations API. |
Updated Template Management in the Web Interface
You can now do the following through the web interface:
- Upload samples for media files, placeholders, and call-to-action buttons when registering templates
- Delete templates
- Export templates in bulk
People
Website Visitor Insights Dashboard in People
We have introduced a new dashboard that allows you to leverage website visitor insights so you can see how your website visitors convert to leads and customers.
By tracking changes to profile types as your site visitors complete events, like account signup or purchasing an item, you can now visualize the customer conversion journey and gauge how successful conversion is for your website.
Mobile Identity
Process Multiple Supported Countries in Single SIM Swap Request
For an improved user experience, now all SIM Swap countries where we have coverage are supported within the same file. See Mobile Identity Services to learn more.
Apps & Integrations
- ServiceNow messaging - Now enables rich media WhatsApp messages with images, video, audio, and document message types.
Conversations
License management
We have simplified the process of license management and added licenses directly to the named user which helps supervisors have a full overview of users with associated Conversations licenses. Only a Conversations Account Manager role can add and manage licenses. This option is available under Settings > Users & Teams.
Read more on how to create licenses and users.
Live Chat widget support for the Arabic language
The Arabic language is now supported in the Live Chat widget, where the users can write right to left.
Read through how to set up your Live Chat widget and choose your preferred language.
Conversations API
Identity field added to Conversations API - WhatsApp
We have added an Identity field to the WhatsAppInboundMessage body of Conversations API - which allows for storing the identity information of a message sender.
Identity will be added to every message. Identity data will only be received if the sender has an activated identity. If identity is not activated, the sender will receive a null value.
Take a look at the WhatsApp Identity Change information to learn more.