Message types
Outbound messages
Set up outbound messages as plain text or rich content.
Text
Google text messages contain text as well as a suggestions feature. You can either add generic suggestions manually or use attributes to make the suggestions dynamically responsive.
Note
The suggestion feature for plain text is available only in Answers.
Rich card
Send a preview of your website or product in the form of an interactive card. Customers can click the link on the card to view your website or product.
Rich cards contain the following elements:
- Text
- Image
- Suggestions (optional)
Rich cards are available in Answers.
Carousel
Carousel messages enable you to send multiple rich cards in one message. Customers can use horizontal scroll to view the rich cards, compare the items, and take action for individual rich cards.
Carousel messages contain the following elements:
- Text
- Image
- Suggestions (optional)
Carousel messages are available in Answers.
Inbound messages
End users can send you the following types of messages:
- Text
- Image